Please Note: Once the finished conversion has been shipped and tracking number provided, responsibility for your package lies with the Postal service. Gracie and Sam, LLC cannot be held liable for packages once they leave our premises. Insurance is purchased for cost of conversion fees. If you would like to add insurance for cost of wrap, please let me know when placing your order in the Messages/Notes section and be prepared to provide an original invoice for the wrap purchase. Once the package is Delivered, responsibility lies with the receiver. If there is any concern of theft from mailbox, etc, please request signature required delivery as insurance coverage comes to an end once the package is marked Delivered.
You may return most new, unopened items within 30 days of delivery for a refund of purchase price less 25% restocking fee and excluding shipping. If the return is due to an error (you received an incorrect or defective item, etc.), a full refund as well as all shipping costs will be issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at firstname.lastname@example.org.
Shipping is quoted for USPS Priority Mail within the United States and APO addresses. For international shipments, shipping is quoted for USPS First Class International. A tracking number will be issued for all shipments. International tracking varies by country. If you would like expedited shipping, please contact the shop to arrange for actual shipping costs to be billed.